DIY Long Distance Tech Support for Mom

SHARE: describes how she helps her mother fix her computer and teaches her how to Skype using a free Remote Access program called Team Viewer.

HOLY COW. I hate trying to provide tech support for my mother via telephone... she lives in Texas, I live in Maryland. It is extremely painful and I'm not nearly as competent on the computer as everyone seems to think I am. There's something about my inability to take out my frustrations by throwing the computer across the room that just makes it even more annoying... Not that I'd ever throw anything out of anger, but I like to know that I have the OPTION.

I mailed my mom an old webcam I got for free and a microphone. I was hoping it'd be as easy as plugging it in, but nope. I didn't know what type of webcam it was (it's not written on it! Ugg!) which made it harder and I didn't get a cd with the drivers. I spent about an hour skyping with my mom (I couldn't see her) to try to talk her through different install options, then did remote access via Team Viewer to try to do it myself to no avail. I gave up to get Baby G to bed.

Once he was down for his nap, I did some quick searching on the Internet and determined that it is a Quickcam VC which isn't compatible with Windows XP (which is what mom has). Then I searched for solutions that others came up with and found this. Website with drivers. Downloaded and installed for my mom using the remote access. Nothing. I finally gave up because I found this at a ridiculously low price:

It took a while to arrive via free shipping, but heck- $4. I managed to talk my mom through putting the cords in the right place (there's a USB cord to plug in and an audio cord). Daddy B did remote access to get her drivers installed. We got it up and now she can Skype with us pretty easily. It's great! I have Skype on my iPhone, my Kindle Fire HD 7", Dolby Audio, Dual-Band Wi-Fi, 16 GB, and my iMac so it's easy to show her Baby G playing outside or downstairs (iPhone or Kindle) or do it on my computer for a better picture quality and larger screen. The USB camera I got her seems to do the trick, although it's not super high quality. Ideally I'd get her a better one at some point. 


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DIY Danielle: DIY Long Distance Tech Support for Mom
DIY Long Distance Tech Support for Mom describes how she helps her mother fix her computer and teaches her how to Skype using a free Remote Access program called Team Viewer.
DIY Danielle
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